Success Stories
REGULATORY SERVICES – HELPING TO TACKLE NOISE LEVELS
The team at Tyburn Road Regulatory Services decided to design a leaflet as one of their BEST actions to help them improve on customer service and support the core value of Success.
During their BEST workshop the team noted that they received many complaints related to noise due in part to the large amount of construction going on in the city. It was decided that they should produce a standardised leaflet in plain English informing businesses, customers and colleagues of the rules and procedures concerning working hours and noise levels
The team , based in the Chief Executives Directorate, have received excellent feedback from contractors who were unaware of the regulations and are now operating within the guidelines as a result of this leaflet.
Colleagues at the Birmingham City Council Consumer Shop are also really happy with the new leaflet because they are able to advise service users more accurately and efficiently.
