Stephen Hughes
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Stephen is the Sponsor of the BEST programme, and has demonstrated passionate leadership and vision in leading and steering the programme since it's launch in 2006.
Stephen's focus is that all employees see their job as improving the lives of Birmingham people and changing the Council to provide more joined up customer focused services.
For that reason he is driving forward Business Transformation supported by the BEST engagement and culture change programme. He has led the way by taking the Institute of Customer Services qualification as an example for all staff. He also sees that Birmingham people “succeeding economically” is the key challenge for the City and chairs the Birmingham Economic Development Partnership in consequence.
Stephen joined the City Council as Strategic Director of Resources in February 2004. Before coming to Birmingham he worked for the London Borough of Brent as Director of Finance. Previous roles include a secondment to DETR to lead on Council Tax and Business Rates policy, Head of Finance at Islington Council and policy work around local government finance at the AMA and ALA.
Stephen Hughes became Chief Executive in May 2006. He had been Interim Head of Paid Service from August 2005, when former Chief Executive Lin Homer left the Council to join the Home Office.
Stephen Hughes talks to Paul Hadley of http://justblogging.co.uk/ on the challenges facing Birmingham City Council and his views on being a good leader.
Stephen Hughes from Paul Hadley on Vimeo.
Listen to Stephen talk on Leadership for Engagement & Change at the Birmingham Engagement 2.0 Event on 2nd April 09
Stephen keynote speaker- National Employee Engagement Conference
Stephen Hughes leading on national Total Place Pilot
Public Service Review - December 2009
Email: stephen_hughes@birmingham.gov.uk
Stephen Hughes from Chamberlain Awards on Vimeo.
Stephen Hughes, eloquently outlines his vision for the Council for the future, and the important of engaging Council staff to make his vision a reality, September 2008
